Frequently asked questions
Why do we only accept bank transfer?
We accept payment via direct bank transfer only. We know this might feel unfamiliar compared to paying by card, and we want to be upfront about why.
As a business operating in a specialised industry, bank transfer is simply the most reliable and secure payment method available to us — and to you. It means your payment goes directly to us with no third-party processor sitting in between, no risk of payment disputes from the service provider holding up your order, and no unexpected delays caused by platform-side issues outside our control.
Every order placed with us is fulfilled. We’ve been doing this long enough to have built a reputation on it, and we’re not about to jeopardise that.
If you’d like reassurance before placing your first order, answer any questions directly, or chat through any concerns, please email or chat with us in the chat function.
Bank transfer details are provided at checkout. Most transfers are processed same-day and your order will be dispatched as soon as payment is confirmed.
How quickly are orders dispatched?
Orders are dispatched within 1 business day after payment is confirmed (excluding weekends and public holidays).
Do you accept returns or refunds?
Due to the nature of our products, all sales are final. We do not accept returns or exchanges once an order has been received.
Do you ship within Australia?
Yes. We ship Australia wide.
How should peptide vials be stored before reconstitution?
Vials should be stored out of direct sunlight in a cool, dry place.
How should peptides be stored after reconstitution?
Once reconstituted, peptides must be stored in a refrigerator to maintain stability.
Who can I contact for order enquiries?
For any order or shipping questions, please contact our support team using the details provided on our website.
Do your products include Certificates of Analysis (COAs)?
Yes. Every product includes a Certificate of Analysis (COA) to confirm quality and purity.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive tracking details via email.
Where are you located?
We are an Australian run business based in Melbourne. All orders are dispatched locally.
Are orders shipped discreetly?
Yes. All orders are shipped discreetly in plain packaging with no reference to the contents.
What is the purity of your peptides?
All peptides supplied are minimum 99% purity.