Frequently asked questions
How quickly are orders dispatched?
Orders are dispatched within 1 business day after payment is confirmed (excluding weekends and public holidays).
Do you accept returns or refunds?
Due to the nature of our products, all sales are final. We do not accept returns or exchanges once an order has been received.
Do you ship within Australia?
Yes. We ship Australia wide.
How should peptide vials be stored before reconstitution?
Vials should be stored out of direct sunlight in a cool, dry place.
How should peptides be stored after reconstitution?
Once reconstituted, peptides must be stored in a refrigerator to maintain stability.
Who can I contact for order enquiries?
For any order or shipping questions, please contact our support team using the details provided on our website.
Do your products include Certificates of Analysis (COAs)?
Yes. Every product includes a Certificate of Analysis (COA) to confirm quality and purity.
Will I receive tracking information?
Yes. Once your order has been shipped, you will receive tracking details via email.
Where are you located?
We are an Australian run business based in Melbourne. All orders are dispatched locally.
Are orders shipped discreetly?
Yes. All orders are shipped discreetly in plain packaging with no reference to the contents.
What is the purity of your peptides?
All peptides supplied are minimum 99% purity.