Refund policy

Returns & Refunds Policy

Due to the nature of our products, we do not accept returns once an order has been received.

For safety, quality control, and contamination-prevention reasons, we cannot accept returns due to change of mind.

Once a product leaves our controlled facility, its integrity and handling conditions can no longer be verified. For this reason, items are strictly non-returnable.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery by emailing:

info@tideslabaustralia.com.au

Include the following details:

• Your order number
• A clear description of the issue
• Photographic evidence of the damage or discrepancy

Once the issue has been reviewed and verified, we will, at our discretion:

• Replace the affected item(s); or
• Issue a full or partial refund

Requests submitted outside the 48-hour window may not be eligible for resolution.

Contact Us

For any shipping or order-related enquiries, please contact:

Email: info@tideslabaustralia.com.au