Terms and Conditions

Welcome to Tides Lab Australia (ACN 695 416 516) (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of the website located at:

https://tideslabaustralia.com.au (“Site”).

By accessing this Site or purchasing from us, you agree to be bound by these Terms. If you do not agree, you must not use this Site.

1. Research Use Only

All products sold by Tides Lab Australia are supplied strictly for laboratory, educational, and scientific research purposes only.

By purchasing from this Site, you acknowledge and agree that:

  • You are a qualified researcher, laboratory, institution, or professional entity purchasing for legitimate research purposes;

  • The products are not intended for human or animal consumption, medical use, therapeutic use, or diagnostic use;

  • The products have not been evaluated or approved by the Therapeutic Goods Administration (TGA) or any regulatory authority for human or veterinary use;

  • You understand the potential risks associated with research products;

  • You accept full responsibility for the safe handling, storage, use, and disposal of all products;

  • You will use products in compliance with all applicable laws and regulations.

Tides Lab Australia makes no representations or warranties regarding fitness for any purpose other than legitimate research use.

2. Eligibility to Purchase

To purchase from this Site, you must:

  • Be at least 18 years of age;

  • Be legally capable of entering into a binding contract under Australian law;

  • Purchase solely for lawful research purposes;

  • Agree not to misuse or use products in violation of any laws.

We reserve the right to refuse, cancel, or limit orders at our sole discretion.

3. Use of the Website

You agree to use this Site only for lawful purposes. You must not:

  • Misuse the Site or attempt unauthorised access;

  • Interfere with Site functionality or security;

  • Use Site content without permission.

4. Products & Orders

  • Product descriptions, pricing, and availability may change without notice;

  • An order becomes binding only once accepted by us;

  • We may refuse or cancel orders at our discretion;

  • Products are supplied subject to these Terms.

5. Pricing & Payment

  • All prices are listed in Australian Dollars (AUD);

  • Prices may change without notice;

  • Payment must be completed using approved methods;

  • You are responsible for applicable taxes and charges.

6. Shipping & Delivery

  • Delivery timeframes are estimates only;

  • Risk passes to you upon delivery;

  • We are not liable for delays outside our control.

We are not responsible for packages lost or damaged after delivery confirmation or for delays caused by incorrect address information.

7. Returns & Refunds

Nothing in these Terms excludes your rights under the Australian Consumer Law.

Due to the nature of research products, change of mind returns are not accepted. 

Refunds are subject to our Refunds Policy.

8. Assumption of Risk

You acknowledge that research products may present hazards.

By purchasing, you agree that:

  • You possess appropriate expertise to safely handle products;

  • You assume all risks arising from product use;

  • We are not responsible for misuse or unsafe handling.

9. Limitation of Liability

To the maximum extent permitted by law:

  • We exclude liability for indirect or consequential losses;

  • We exclude liability arising from misuse of products;

  • Our total liability is limited to the purchase price of the relevant product.

Nothing excludes non-excludable rights under Australian law.

10. Indemnity

You agree to indemnify and hold harmless Tides Lab Australia from claims or losses arising from:

  • Product handling or use;

  • Breach of these Terms;

  • Violation of laws;

  • Harm caused after delivery.

This obligation survives termination of these Terms.

11. Intellectual Property

All Site content is owned by or licensed to Tides Lab Australia and protected by law. Unauthorised use is prohibited.

12. Privacy

Your use of the Site is subject to our Privacy Policy, which explains how personal information is handled.

13. Prohibited Uses

Products must not be used for:

  • Human or animal consumption;

  • Therapeutic or medical purposes;

  • Unlawful activities.

14. Order Refusal & Cancellation

We may refuse or cancel orders where we suspect:

  • Unlawful use;

  • Breach of these Terms;

  • Suspicious activity.

15. No Medical or Professional Advice

Information on this Site is provided for general informational purposes only and does not constitute medical, therapeutic, or professional advice.

16. Changes to Terms

We may update these Terms at any time. Continued use of the Site constitutes acceptance of updated Terms.

17. Governing Law

These Terms are governed by the laws of Australia. Any disputes are subject to the exclusive jurisdiction of Australian courts.

18. Contact Information

Tides Lab Australia
Website: https://tideslabaustralia.com.au
Email: info@tideslabaustralia.com.au